Cookie Policy
Last updated: 1 February 2026
Scope of This Policy
Hello Leads Ltd uses cookies when you visit HeatPumpsAndSolar.co.uk (the "Website") to help customise the Website and improve your experience. This policy applies between you, the user of this Website, and us, Hello Leads Ltd — the owner and provider of this Website.
When you visit the Website, and before cookies are placed on your computer, you may be presented with a message bar requesting your consent. By giving your consent, you enable us to provide a better experience and service. You may deny consent; however, certain features of the Website may not function fully or as intended.
This Cookie Policy should be read alongside our Privacy Policy.
What Are Cookies?
A cookie is a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features. Cookies do not usually contain any information that personally identifies you, but personal information we store about you may be linked to the information stored in cookies. For more information on how personal information is handled, refer to our Privacy Policy.
Types of Cookies We Use
Strictly Necessary Cookies
These are cookies that are required for the operation of the Website. They include cookies that enable you to use secure areas of the Website, manage form sessions, and process enquiry submissions. These cookies cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
| session | Form session management and CSRF protection | Session |
Analytical / Performance Cookies
These cookies allow us to recognise and count the number of visitors and to see how visitors move around the Website. This helps us improve the way the Website works — for example, by ensuring users are finding what they are looking for easily. We use Firebase Analytics and Google Analytics for this purpose.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics — distinguishes unique users | 2 years |
| _ga_* | Firebase Analytics — session data and traffic monitoring | 2 years |
Functionality Cookies
These are used to recognise you when you return to the Website, enabling us to personalise content and remember your preferences (such as your region or calculator inputs). By using the Website, you agree to our placement of functionality cookies.
How to Control Your Cookies
You can choose to enable or disable cookies in your internet browser. By default, most browsers accept cookies, but this can be changed in your browser settings (usually found under Tools → Options → Privacy or equivalent).
You can switch off cookies at any time; however, you may lose information that enables you to access the Website more quickly and efficiently. Disabling analytics cookies will not affect site functionality.
For more information on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
It is recommended that you ensure your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
Changes to This Policy
Hello Leads Ltd reserves the right to change this Cookie Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Cookie Policy on your first use of the Website following the alterations.
Contact
Hello Leads Ltd
Registered in England & Wales. Company No. 10286382.
ICO Registration: ZB924628
Trading as: HeatPumpsAndSolar.co.uk