Solar Sales Pitch Scam Analyzer

Not technically scams — but they are almost universally misleading. "Free" means no upfront cost to you, because the company is financing the installation and recovering that cost (and profit) over 20–25 years from your electricity payments or from selling your exported electricity. The issue is not the financial structure itself — it's that these offers are routinely presented in ways that imply you're getting free panels, when in fact you're entering a long-term financial contract.

Under the Consumer Contracts Regulations 2013, you have a minimum 14-day cooling-off period for any contract signed at home (off-premises) or online/phone (distance contract). The company must inform you of this right — if they didn't, your cooling-off period may be extended to 12 months. To cancel, send written notice by email or recorded letter within 14 days. If you believe you were misled or pressured, report to Trading Standards (via Citizens Advice consumer helpline: 0808 223 1133) and the RECC (Renewable Energy Consumer Code) if the company is a member.

Visit mcscertified.com and use the "Find an Installer" search. You can search by company name, MCS certificate number, or postcode. MCS certification must be current — it expires annually and requires ongoing quality audits. Ask the company for their MCS certificate number and verify it yourself before signing anything. An installer who refuses to provide their MCS number or becomes evasive when asked should be treated as a serious red flag.

The Renewable Energy Consumer Code (RECC) is a consumer protection scheme specifically for the domestic renewable energy sector. RECC-registered companies agree to follow stricter sales conduct rules than the minimum legal requirements — including banning same-day high-pressure tactics. If a company is RECC-registered and breaches the code, you can complain directly to RECC for investigation and potential compensation. Verify RECC membership at recc.org.uk.

Not directly, but they can complicate it significantly. When you sell, the PPA or lease must be transferred to the new owner (a "novation" of the contract). Many mortgage lenders will not lend on properties with a solar PPA in place, because the panels are an encumbrance on the roof. This can reduce your buyer pool, require additional legal work, and in some cases force you to buy out the PPA before sale — at whatever the market rate is at that time. Always take independent legal advice before signing any solar PPA or lease.

First, check whether you are within the 14-day cooling-off period and send written cancellation immediately if so. Then: 1) Contact your bank or credit card company — if you paid by credit card, Section 75 of the Consumer Credit Act may protect you; 2) Report to Action Fraud (actionfraud.police.uk) if you believe a crime was committed; 3) Contact Citizens Advice consumer helpline (0808 223 1133) for free guidance; 4) Report to Trading Standards via Citizens Advice; 5) If the company is RECC-registered, file a formal complaint with RECC. Keep all paperwork, emails, and written communications.