Terms and Conditions

Last updated: 1 February 2026

Please read these Terms & Conditions carefully before using our website. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, you must not use our website.

1. Definitions

"The Company," "We," "Us," "Our"

Refers to Hello Leads Ltd, a company registered in England & Wales under company number 10286382. This includes any trading style, managed operation, or ownership by Hello Leads Ltd relating to this website. HeatPumpsAndSolar.co.uk is a trading style of Hello Leads Ltd.

"You," "Your"

Refers to any individual or entity using the website's services or products, whether directly or indirectly through another person.

"Website"

Refers to the website you are currently visiting — HeatPumpsAndSolar.co.uk.

"Client"

Refers to a business or individual whose products or services we market on this Website — primarily MCS-certified solar panel and heat pump installers.

"Third Party"

Refers to any entity other than You or The Company, including but not limited to product or service providers, advertisers, and owners of linked websites.

2. Our Services

The Company provides internet marketing services through this Website, which may include:

  • Client-Based Marketing: We market the services and products of Our Clients — including MCS-certified solar panel and heat pump installers — to internet users visiting the Website.
  • Customer-Based Marketing: We market products and services within the renewable energy category directly to You as a visitor to the Website.
  • Referral Services: We may transfer You to a Third Party product or service provider in whom You express interest. This may involve direct transfer via a link, or collection of Your contact details and transfer of those details to Our Client or a Third Party, who will then contact You directly.
  • Third-Party Content: We may display links to Third Party websites, advertisements, banners, or text from Third Parties on the Website.

3. Agreement to These Terms & Conditions

By using this Website, You confirm that You have read, understood, and agree to be bound by these Terms & Conditions. If You are using the Website on behalf of another person (e.g., as an agent), You confirm that they have also agreed to be bound by these Terms & Conditions.

We reserve the right to update these Terms & Conditions at any time. The version displayed on the Website at the time of Your use will apply. We recommend You review these Terms & Conditions periodically for any changes.

4. Your Responsibilities and Our Liability

4.1 Information Displayed

Any information, pictures, service details, or product descriptions displayed on the Website are provided in good faith. However, it remains Your sole responsibility to ensure that any product or service You ultimately purchase or use from a provider meets Your specific needs and requirements.

4.2 Third-Party Products and Services

We have no liability for anything provided, stated, displayed, or described by any Third-Party provider or supplier. We do not recommend or test any product or service marketed on the Website. You agree that We are under no obligation to check or verify any information, description, or picture about a product or service that We receive from others.

4.3 Our Commission

We may receive a commission, fee, or other payment for marketing products and/or services on this Website.

4.4 Limitation of Our Liability

If We are found to be at fault in the way We displayed information, descriptions, or pictures on the Website, You agree that Our maximum liability is limited to the commission, fee, or payment We received for marketing that specific product or service, or £100, whichever is the higher amount. This liability is limited to direct loss or cost only.

This limitation shall not apply to liability for: death or personal injury caused by Our negligence; Our wilful misconduct; Our fraudulent misrepresentation; or any other liability that cannot be excluded or limited by law.

5. Third-Party Links and Content

5.1 External Websites

This Website may provide links to other websites owned by Third Parties or display advertisements for such sites or their services. The content of such Third-Party sites and/or the provision of Third-Party products or services are not within Our control. We accept no responsibility for the information, products, or other content on such Third-Party sites.

5.2 Endorsement

Links to Third-Party sites or displayed advertisements are not to be taken as an endorsement by Us. We do not warrant that such sites are free from computer viruses, malware, or anything else that has destructive properties.

5.3 Data Collection by Third Parties

We do not take any responsibility or liability for the collection or use of personal data by any Third-Party sites. We shall not be liable for any loss or damage whatsoever arising in contract, tort (including negligence), or otherwise as a result of Your dealings with these Third Parties.

6. General Exclusion of Liability

To the fullest extent permitted by law, We exclude all liability for:

  • The inability or unavailability to use this Website or any connected links at any time for any reason.
  • Computer viruses, spyware, malware, and any other harmful code. You must take adequate precautions and ensure You have sufficient protection against such items.
  • Any unforeseeable, indirect, or consequential losses. You are responsible for backing up any data You rely on.
  • The failure of any internet communication system to operate successfully or confidentially.
  • Any loss caused by others and not directly attributable to Our direct negligent act, error, or omission.
  • The lack of contact by any provider whom We indicated would contact You. We pass on Your contact details in good faith.

7. Website Access

We will endeavour to allow uninterrupted access to the Website, but access may be suspended, restricted, or terminated at any time without notice for maintenance, upgrades, or any other reason. We reserve the right to change, modify, substitute, suspend, or remove without notice any information or services on the Website from time to time.

While We take effort to keep Our Website secure, We cannot and do not guarantee that this Website is free from computer viruses or anything else that has destructive properties. You are responsible for implementing Your own security measures.

8. Intellectual Property

The copyright and all other intellectual property rights in the material contained in the Website — including the website design, text, graphics, logos, branding, their selection and arrangement, and all software compilations, underlying source code, and software — belong to Us or Our licensors. All rights are reserved.

None of this material may be reproduced or redistributed without Our prior written permission. You may, however, download or print a single copy for Your own non-commercial, offline viewing.

You shall retain ownership of the data You submit to the Website. You grant Us a world-wide, royalty-free, non-terminable licence to use, copy, distribute, publish, and transmit such data in any manner for the purpose of providing Our services and as outlined in Our Privacy Policy.

9. Data Collection and Use

If Our Website collects any of Your data, or if You provide Us with Your data to enable Us to provide Our service, We will handle Your data in accordance with Our Privacy Policy and/or as required to provide the requested service. Our Privacy Policy forms part of these Terms & Conditions.

Where You provide Us with data, You are responsible for ensuring:

  • The data You provide is accurate, complete, and up-to-date.
  • If You provide data on behalf of another person, You confirm that You have obtained their full consent and authority to do so.
  • Any communication address (including email address or phone number) You provide gives Us authority to use it, and You have obtained such authority from the owner/regular user.

10. Choice of Law and Jurisdiction

Access to and use of this Website is conditional upon Your agreement that these Terms & Conditions are governed by and construed in accordance with English law. Both parties agree that any disputes arising out of or in connection with these Terms & Conditions or the use of this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. General Provisions

Should You choose to download, print, or copy any content from this Website, You must do so in accordance with these Terms & Conditions. Such activity is permitted only for personal, non-commercial use. Unless expressly stated otherwise, all other use of the content is expressly forbidden.

You may not assign or otherwise transfer any rights You may accrue under these legal notices. If any of these Terms & Conditions are found to be unenforceable in whole or in part, that unenforceability will not affect the validity or enforceability of the remainder of the Terms & Conditions.

12. Complaints

Our aim is to provide a reasonable and satisfactory service at all times. If You are unhappy with Our service for any reason, please contact Our Customer Services team:

Hello Leads Ltd — Complaints

Email: Hello@heatpumpsandsolar.co.uk

Any complaints received will be dealt with in accordance with Our complaints procedure, which is available upon request.

13. Contact by Third Parties

Where You ask Us to introduce You to a Third Party, whether by specific request or by providing Us with Your contact details, You are soliciting such contact by whatever communication means that provider shall use, provided You have explicitly provided Us with those contact details for this purpose.

14. Regulation

We are neither authorised nor regulated by the Financial Conduct Authority (FCA). We generally operate under either a regulated activity exemption order (such as those found in Article 27 or Article 33 of the Financial Services and Markets Act 2000 (Regulated Activities) Order 2001, as amended) or the service we provide is, in Our belief, not considered a regulated activity.

The calculators and financial estimates on this site are illustrative only and do not constitute financial advice. Actual savings, generation figures, and payback periods will vary based on your specific property, usage, and local conditions. Always obtain a certified installer's assessment.

Contact

Hello Leads Ltd

Registered in England & Wales. Company No. 10286382.

ICO Registration: ZB924628

Trading as: HeatPumpsAndSolar.co.uk

Email: Hello@heatpumpsandsolar.co.uk