Privacy Policy
Effective Date: 22nd April 2025
This Privacy Policy outlines how Hello Leads Ltd ("The Company," "We," "Us," "Our"), registered in England & Wales under company number 10286382, handles your personal data. HeatPumpsAndSolar.co.uk is a trading style of Hello Leads Ltd. This policy applies to the website you are currently visiting (the "Website").
"You" and "Your" refer to any individual using the Website's services or products, whether directly or indirectly.
The Company and Our Services
We provide the following service areas through this Website:
- Client-based marketing: We market our clients' services and products — including MCS-certified solar panel and heat pump installers — through this Website.
- Customer-based marketing: We market products and services within the renewable energy category to visitors of the Website.
- Referral services: We may transfer you directly to a product or service provider's website, or collect your contact details and transfer them to a matched installer who will contact you directly.
- Third-party content: We may display links to third-party websites and content on the Website.
Your Agreement to This Privacy Policy
By using this Website, you agree to be bound by this Privacy Policy. If you are acting on behalf of another person, you confirm by using this Website that they have also agreed to be bound by this Privacy Policy.
We reserve the right to update this Privacy Policy. The version appearing on the Website when you use it will apply to your use at that time.
How We Use Your Information
We are committed to protecting your privacy and confidentiality. We use and process the information you provide to:
- • Operate the Website effectively.
- • Manage and run our business.
- • Fulfil any service we offer on our Website — including matching you with up to 3 MCS-certified local installers.
- • Enable installers whose services we market to provide quotes or contact you directly.
Cookies and Analytics
To make the Website as effective as possible, we may use cookies. These cookies may store information on your computer to simplify future use of the Website. We may also monitor how you arrived at the Website, how you used it, and which links you clicked.
You can disable cookies within your internet browser settings. Please note that disabling cookies may affect the full functionality of certain Website features. See our Cookie Policy for full details.
Sharing Your Data
We may use your data to satisfy our own business needs, which can include sharing that data with others, for example:
- • During data backup or web hosting operations, or with our advisors, bank, or any other party providing services to us.
- • With regulatory authorities where required.
- • With matched MCS-certified installers when you submit a quote request — based on your explicit interest and GDPR consent.
- • With other companies owned by the owners of Hello Leads Ltd for back-office purposes, where necessary to reduce costs.
We may also use your data as provided for in our data registration with the Information Commissioner's Office (ICO) under registration number ZB924628.
We do not sell your data to unrelated third parties. We do not add you to marketing lists without separate consent.
Lawful Bases for Processing (UK GDPR)
Under UK data protection law, we must have a lawful basis for processing your personal data. Our lawful bases include:
Where you have given clear consent for us to process your personal data for a specific purpose — for example, by ticking the consent checkbox on our quote form. You have the right to withdraw consent at any time.
Where processing is necessary for the performance of a service you have requested, or to take steps at your request before entering into an arrangement.
Where processing is necessary for our legitimate interests, including improving our services and fraud prevention, provided your fundamental rights do not override those interests.
Where processing is necessary for compliance with a legal obligation to which we are subject, such as for tax or regulatory reporting.
Sensitive Personal Data
If you provide us with sensitive personal data, we will only process this with your explicit consent or where another lawful basis permits us to do so under UK data protection law.
Your Rights Under UK Data Protection Law
You have the right to be informed about how we collect and use your personal data. This Privacy Policy fulfils this right.
You have the right to request a copy of the personal data we hold about you. We will respond within one month of receipt at no charge.
You have the right to have inaccurate personal data corrected or completed if it is incomplete.
You may request deletion of your personal data where there is no compelling reason for its continued processing. This right is not absolute and applies in specific circumstances. Certain data we are legally required to retain for set periods.
You have the right to block or suppress processing of your personal data in certain circumstances, such as when you contest its accuracy.
You have the right to obtain and reuse your personal data across different services where processing is based on consent or contract and carried out by automated means.
You have the right to object to processing based on legitimate interests, direct marketing, or processing for research and statistics purposes.
You have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects concerning you.
When you contact us about your data, we reserve the right to ask you to verify your identity to ensure the security of your information.
To exercise any right, contact us at: Hello@heatpumpsandsolar.co.uk
You also have the right to lodge a complaint with the ICO at ico.org.uk.
Marketing Communications
Hello Leads Ltd does not condone unsolicited commercial email (spam). Where we believe certain products or information may be of interest to you, we will inform you by email while giving you the clear option to opt out. Where you provide an email address and indicate interest in a product or service, we may provide you with updates on similar products or services accessible through this Website or connected websites.
Contact by Third Parties
Where you ask us to introduce you to a third party — whether by specific request or by providing us your details — you are soliciting such contact by whatever communication means that provider shall use.
Links to Other Sites
This Privacy Policy applies only to this Website. We may provide links to other websites which we believe may be of interest to visitors. However, Hello Leads Ltd cannot guarantee the standards of every linked website or be responsible for the contents or privacy practices of other websites.
Contact Us
Hello Leads Ltd
Registered in England & Wales. Company No. 10286382.
ICO Registration: ZB924628
Trading as: HeatPumpsAndSolar.co.uk