Shipping & Delivery Policy

1. Digital Service Delivery

HeatPumpsAndSolar.co.uk (a trading style of Hello Leads Ltd) operates as a digital introduction service. We do not ship physical goods or hardware directly to consumers.

When you submit an enquiry through our website, our service consists of matching your requirements with up to three MCS-certified local installers. This is a digital service delivered via email and/or telephone.

2. Delivery Timelines

• • Initial Matching: We typically process and match your enquiry with suitable installers within 24 to 48 business hours.
• • Installer Contact: Once matched, the independent installers will contact you directly to arrange site surveys or provide initial estimates.

3. Physical Hardware Delivery & Installation

The physical delivery of any hardware (such as solar panels, inverters, batteries, or heat pumps) and the subsequent installation work are managed entirely by the independent third-party installer you choose to contract with.

Hello Leads Ltd is not involved in the logistics, shipping, or physical deployment of renewable energy systems. All delivery schedules, scaffolding requirements, and on-site work are subject to the specific contract you sign with your chosen installer.

4. Geographic Coverage

Our service is available to residential homeowners across the United Kingdom. We aim to match you with installers who operate within your specific geographic region to ensure efficient local service.

5. Costs of Delivery

The quote matching service provided by HeatPumpsAndSolar.co.uk is free for homeowners. Any delivery or installation costs associated with your chosen renewable energy system will be clearly outlined in the final quote provided by your matched installer.

Contact Us

If you have any questions about how our service is delivered, please contact us: